Shipment

Shipping costs will be as follows. It is only valid for shipments up to 20kg (for bigger shipments, the cost will be applied depending on the weight) and does not include possible additional customs, taxes or any other cost. Such expenses will be credited by the client at the moment he receives the product.

All orders are shipped the next day after the transaction has been confirmed, except Saturdays and Sundays. In the case of holiday, the expedition will take place the next working day.

In the case of shipments to Canary Islands, the delivery time informed below is subject to the availability of products in our Tenerife warehouse. If that happens, the delivery time will be informed during the purchasing process. However, the period may be extended to 15 days maximum. Look for the badge to know what products are in the Canary Islands. 

European Union

Europe

Minimum purchase: 30€
Up to 20kg*.

Shipping costs: 30€.

Estimated delivery time: 3-9 working days.

Shipping costs: 30€.

Estimated delivery time: 6-9 working days.

Shipping costs: depending of shipper.

Estimated delivery time: 6-9 working days.


Spain and Portugal

Spain

ORDERS -199 € (VAT incl)= 20 €
ORDERS +199 € (VAT incl)= FREE!

Estimated delivery time: 3-7 working days.
Minimum purchase: 30€
Up to 20kg*.
No shipments to Ceuta and Melilla.

Canary Islands

Canary Islands

ORDERS -499 € (VAT incl)= 12 €
ORDERS +499 € (VAT incl)= FREE!

Estimated delivery time: 2-3 working days.
Minimum purchase: 30€
Up to 20kg*.
What products are in the Canary Islands?


*Calculation of volumetric weight: Real weight up to 20 Kg. Volumetric weight up to 20 Kg, applying 167 Kg/m3. According to “large x weight x height (cm) / 4.000 formula”. Maximum dimensions: Large + Height + Weight= 210 cm, but the gratest dimension exceeds 120 cm.

Payments

Safe payment: we use SSL

ssl

SSL (Secure Socket Layer) is a standard that allows safe financial electronic transactions on the Internet. This technology is incorporated in our servers and it uses complex data encoding.

Credit or debit card

tpv-bank

We use CaixaBank safe payment Gateway. Its data are encoded by SSL 128 bits protocol and we will never store any banking data from your credit card.

PayPal

PayPal Logo

You can also use Paypal payment service, international leader on internet payment solutions.

Bank transfer

transfer

You can make a bank transfer to our account number that we will provide you after making the purchase (we will send you a confirmation email with all the necessary details).


Changes

To make any change on the material received you will have to contact us within 14 natural days maximum after the arrival of the product.

Withdrawal

Withdrawal period will expire 14 natural days after the day you or a third person indicated by you, different from the transporter, received the items.

Cancellation

You can only cancel orders that haven’t been sent. In case you want to cancel an order that has been sent, you will be charged the corresponding return costs according to the volume and weight of the package with a 50€ minimum (taxes not included).

Taxes

Current purchase prices at the moment of making the order are the ones appearing in the screen, except typographical mistakes. Prices include VAT and are written in Euro.

Generally, any tax, fee, rate, customs duty and brokerage that is gained from product purchase, as well as any other expenses derived from the same, will be on the account of the user/buyer.


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